top of page

Terms & Conditions

Quantum Education Enrolment Terms & Conditions

​By enrolling in any program at Quantum Education, hereinafter referred to as QE, students and their guardians agree to abide by these terms and conditions. QE reserves the right to amend these terms, and updates will be communicated through email or other relevant channels.

QE also holds the final right of interpretation of these terms.

Acceptance of Terms

  • Full Payment Requirement: Fees for the entire term must be paid in full before the student is enrolled.

  • Trial Class for 1-on-1 Students: A single paid trial class is available for 1-on-1 tutoring. After the trial, fees for the entire term must be paid in full. Once payment is made, no refunds will be given, even if the student discontinues the class.

  • Short-term Courses: No trial lessons and no refunds are available for short-term courses.

Payment Policy

  • Group Classes: No make-up lessons are offered for absences in group classes. However, a 14-day video replay of the class is available on request for students who missed a session.

  • 1-on-1 Classes: For 1-on-1 classes, students must notify both the teacher and the admin teacher at least 72 hours in advance if they plan to miss a session due to school events or personal leave. In the case of sudden illness or emergencies, notify the admin teacher via phone within 24 hours and provide a medical certificate to retain the session credit.
    Failure to notify within the required timeframe will result in the loss of the session credit.

Absence Policy

  • Group Classes: A full refund may be requested for group class students who are not satisfied after the first class. To qualify, parents must provide written reasons via email before the second class. No refunds will be provided for personal reasons after the second class or if the student discontinues at a later time.

  • Prepaid Future Terms: Students who have prepaid for future terms may request a refund in writing via email. Refunds are not available for the current term once classes have started, and regular fees will be deducted from tuition credits.

  • Payments via SuperPay: Refunds cannot be processed for payments made via SuperPay due to foreign exchange regulations. These payments can only be converted into session credits.

Refund Policy

  • Students are expected to maintain respectful behaviour toward tutors, staff, and peers.

  • Any disruptive behaviour, harassment, or breach of school policies may lead to suspension or termination of services without a refund.

Code of Conduct

  • QE is committed to protecting personal information and ensuring data security. Personal data will only be used for educational and administrative purposes.

  • Photos and names of students may be used in newsletters, promotional materials, and the school website, as agreed upon by parents/guardians.

Updated on 15 October 2024

Privacy and Data Protection

bottom of page